Welcome to Virtual Branch® Home Banking Services
Welcome to the world of Virtual Branch®, the easiest, safest and most convenient way to pay your bills, transfer funds and maintain your records. To use the service, you will need your unique user ID, which is your nine-digit social security number, and a temporary security code, which is the last four digits of your home phone number. The first time you use the service, you will be asked to create your own security code. We strongly recommend you select an 8-digit number for your security code to ensure privacy. Protect this code carefully and change it often.
You may access our Virtual Branch® Services via the public Internet. During enrollment you selected the access options that best fit your needs. Please review the information for each access device you selected.
The services are accessed through the Internet from IHECU's home page: www.ihecu.com. Access to the services requires a browser with 128-bit encryption that supports the SSL (Secure Sockets Layer) protocol. Netscape Navigator 3.0 (or higher), and Microsoft Internet Explorer 3.0 (or higher) both support this protocol, and are certified for use at our site. Other browsers that have 128-bit encryption that support SSL, HTML 3.0, Java Script, and tables may work, but we strongly recommend using one of the two browsers mentioned above.
We want your Virtual Branch® experience to be a success in every way, so our customer service team can be reached at (937)390-1800 or (800) 576-IHCU if you have a question or need help.
Thank you for participating in this exciting new way to bank. You'll find it not only useful and convenient, but a real contribution to your quality of life.